User manuals for medical machines

Context
- Leading company: NEODOC
- Partner company(ies):
- Customer Name: SUPERSONIC
- Sponsoring Service: Industrial Service
- Industry: Innovation in medical imaging
- Duration of the project: Ongoing since 2017
- Users affected by the solution (end user): R&D Department
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Customer needs:
- Automating a wide range of documents, in particular manuals for medical imaging equipment.
- Eliminating sources of error
- Secure migration of existing Word format documents
- Monitor actions of those involved, content and documents thanks to the workflow
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Services offered:
- Calenco and Calenco translator licences (hosting data, back-ups, etc.)
- Migration
- Training
Methodology
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Method used:
- Description of the method (in a few lines): Analysis of documents, training and provision of Calenco.
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Ressources allocated (number and function - internal or customer resource):
- Jessica Bercoff - Education, Clinical and Market surveillance Manager at SuperSonic Imagine
- Hugo Pottiez- Customer Service Specialist at SuperSonic Imagine
- Almudena San Roman - Project manager at NeoDoc
- Camille Bégnis at NeoDoc
- Working groups/workshops needed: Calenco Classic Training
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Tools used:
- Calenco
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Deliverables:
- User manuals
- User guide
Benefits
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Costs (ROI):
- Automating PDF publishing to avoid wasting time with manual formatting;
- Optimizing and reducing time spent to focus on the content and not style, by offering automatic style models;
- Easy creation of new documents by assembling pre-existing modules.
- Document range selection thanks to logical filtering by product, version, end-user type;
- Standardization of structure and graphic charter for all documents regardless of the writer;
- Ensuring compliance with the propagation of changes and updates to all related documentation;
- Ensuring standardized application of the graphic and style charter for all documents produced.
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Deadline:
- 50% time saved on writing and updating all document types.
- Implementation of the solution in just a few months.
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Quality:
- Archiving all working versions of a reference document for future reuse;
- Automatically distribute finalized documents in an in-house base accessible to all.
- Automatic production of several media types (PDF, Web, etc.) without user intervention.
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Security:
- Centralized management of source and model documents in a single database, accessible to all involved in the project.