User manuals for medical machines

Context

Leader Company: NEODOC
Partner company(ies):
Customer name: Supersonic
Requesting department: Industrial department
Area of business: Innovation in medical imaging
Length of project In operation since 2017
Users of the solution (end users): R&D department
Customer needs:
- Automating a wide range of documents, in particular manuals for medical imaging equipment.
- Eliminating sources of error
- Secure migration of existing Word format documents
- Monitor actions of those involved, content and documents thanks to the workflow
Services offered:
- Calenco and Calenco translator licences (hosting data, back-ups, etc.)
- Migration
- Training
Benefits
- Costs (ROI):
  - Automating PDF editing to avoid wasting time with manual editing;
  - Optimising and reducing time spent to focus on the content and not style, by offering automatic style models;
  - Easy creation by mere assembly of pre-existing modules
  - Document range selection thanks to logical sorting by product, version, end-user type;
  - Standardisation of structure and graphic charter for all documents regardless of the writer;
  - Ensuring compliance with the propagation of changes and updates to all related documentation;
  - Ensuring standardised application of the graphic and style charter for all documents produced.
- Deadline:
  - 50% time saved on writing and updating all document types.
  - Implementation of the solution in just a few months.
- Quality:
  - Archiving all working versions of a reference document for future reuse;
  - Automatically distribute finalised documents in an in-house base accessible to all.
  - Automatic production of several media types (PDF, Web, etc.) without user intervention.
- Security:
  - Centralised management of source and model documents in a single database, accessible to all involved in the project;

Methodology

Method used:
- Description of the method (in a few lines): Analysis of training documents and making them available to Calenco.
- Ressources allocated (number and function - internal or customer ressource):
  - Jessica Bercoff - Education, Clinical and Market surveillance Manager at SuperSonic Imagine
  - Hugo Pottiez- Customer Service Specialist at SuperSonic Imagine
  - Almudena San Roman - Project manager at NeoDoc
  - Camille Bégnis at NeoDoc
- Required workgroups/workshops: Traditional Calenco training
- Tools used:
  - Calenco
- Deliverables:
  - User manuals
  - User guide

Benefits

Costs (ROI):
- Automating PDF editing to avoid wasting time with manual editing;
- Optimising and reducing time spent to focus on the content and not style, by offering automatic style models;
- Easy creation by mere assembly of pre-existing modules
- Document range selection thanks to logical sorting by product, version, end-user type;
- Standardisation of structure and graphic charter for all documents regardless of the writer;
- Ensuring compliance with the propagation of changes and updates to all related documentation;
- Ensuring standardised application of the graphic and style charter for all documents produced.
Deadline:
- 50% time saved on writing and updating all document types.
- Implementation of the solution in just a few months.
Quality:
- Archiving all working versions of a reference document for future reuse;
- Automatically distribute finalised documents in an in-house base accessible to all.
- Automatic production of several media types (PDF, Web, etc.) without user intervention.
Security:
- Centralised management of source and model documents in a single database, accessible to all involved in the project;