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General Electric

The problem: Writing, updating and translating manuals for maintaining procedures.

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This division of General Electric installs power plants around the world.

It must design, write and update documents for complex technical facilities, written by several collaborators in various languages, throughout the commissioning process.

Hundreds of pages in length,  with various options and versions, their manuals were initially designed by combining Word files. Updating them was difficult.

The solution The solution: Interactive procedure maintenance manuals

General Electric established a central library of more than a thousand test procedures, thanks to the Calenco solution. Now it is very simple for them todesign a  contextual manual upon request by selecting the constitutive elements of the plant in question.

An initial blank version, which includes all checklists for the facilities and their subsystems is automatically generated. Users enter criteria, options and variants, using online forms to dynamically generate the specific document for each power plant.

On sites,operators enter the checklists via a Web entry interface. Procedure maintenance manuals are re-generated in various versions with eachupdateof information.

Result: reliability, responsiveness.

General Electric thus guarantees the reliability of the technical information provided to its customers. Their documents are now free from copy-and-paste errors.

Its responsiveness is accelerated by the automatic formatting.

Procedure maintenance manuals are interactive and collaborative, everyone is involved in monitoring and updating them.

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